We want you to be happy!
If you’re not satisfied with your product, we’ll take it back within 60 days – see details below.
Within 30 days – exchange, refund or store credit.
Between 30-60 days – exchange or store credit.
365 days – *construction flaw – replacement or store credit.
To initiate an exchange or return:
Fill out the form below and return item to
Threads Worldwide, 1627 South Emerson St., Denver, CO 80210.
Include your full name and order number in your return package.
Once item is received, we will send you the exchange item or for returns, credit the card on file or provide store credit if within 30 days. Please note, refunds are for the value of the item ordered + tax (not shipping). A return/exchange after 30 days and before 60 days, will be issued a store credit.
*Examples of flaws include: non-functional or broken clasp or jump rings, excessive fading or discoloration (beyond normal variations where noted on product description), loose stitching on totes or bags. This policy only covers flaws in construction and does not include products damaged through normal wear, accident, misuse, expected tarnishing, or other factors.
Thank you again for supporting women, communities, and small businesses around the world!